Applying Knowledge Management: Techniques for Building Corporate Memories (The Morgan Kaufmann Series in Artificial Intelligence)

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The wholesale capture and distribution of knowledge over the last thirty years has created an unprecedented need for organizations to manage their knowledge assets. Knowledge Management (KM) addresses this need by helping an organization to leverage its information resources and knowledge assets by "remembering" and applying its experience. KM involves the acquisition, storage, retrieval, application, generation, and review of the knowledge assets of an organization in a controlled way. Today, organizations are applying KM throughout their systems, from information management to marketing to human resources.

Applying Knowledge Management: Techniques for Building Corporate Memories examines why case-based reasoning (CBR) is so well suited for KM. CBR can be used to adapt solutions originally designed to solve problems in the past, to address new problems faced by the organization. This book clearly demonstrates how CBR can be successfully applied to KM problems by presenting several in-depth case-studies.

Ian Watson, a well-known researcher in case-based reasoning and author of the introductory book, Applying CBR: Techniques for Enterprise Systems has written this book specifically for IT managers and knowledge management system developers.


* Provides 7 real-world applications of knowledge management systems that use case-based reasoning techniques.
* Presents the technical information needed to implement a knowledge management system.
* Offers insights into the development of commercial KM CBR applications
* Includes information on CBR software vendors, CBR consultants and value added resellers

Applying Knowledge Management: Techniques for Building Corporate Memories (The Morgan Kaufmann Series in Artificial Intelligence) Review

I work for major telco in Hong Kong and we've been applying KM for several years across the business. This book solves a problem I've had. When a new person joins our team or we go to a new business unit I am asked often to provide book to introduce KM. I've found this hard because so many are all theoory and management stuff. Our people want practical example thay can relate to. This book does that through set of case studies from a range of country and industry. The case studies are detailed in a technical way and let people see what a KM system looks like when implement.Excellent, just the book I've been waiting for. We are now very keen to try CBR (case-based reasoning) on one of our next projects and this book gives lots of practical advice as well as telling us where to go for further information. Help other customers find the most helpful reviews Was this review helpful to you?�Yes No Report abuse | PermalinkComment�Comment

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